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Dear reader,
Thank you for reading the member code of conduct of the Goin´ platform. As a social networking platform, we are aware of the responsibility we carry to create a safe environment for all our members as much as possible. The aim of this conduct is to provide guidance to the Goin’ members on tolerated and non-tolerated behavior. First, we will assess Goin’s core values on member behavior: Goin’s 5 R’s. Second, we will elaborate on non-tolerated behavior and the corresponding actions that we as a company will take. Although we do the best we can to make our platform as ethical as possible, we are also aware that not every situation can be overcome via this code of conduct. Therefore, we expressively ask our members to use common sense and empathy before pressing the send button, always ask yourself the following question: “How could other people feel when reading this message?” It is essential to acknowledge that this code of conduct is exists in relation with the following documents:
2. Member Terms and Conditions
In order to provide guidance on decisions, rules or actions mentioned in this code of conduct, we make use of the Goin’s 5 R’s. ‘Rapport, Respect, Rationality, Responsibility and Reasonability’ run like a thread through this code of conduct and should be considered by every member at any time. We will assess every ‘R’ individually. We would like to encourage members to report every form of behavior that are in conflict or might be in conflict with Goin’s 5 R’s.
Rapport
In social situations, like socializing on an online platform, empathy is one of the most important human abilities. We are convinced that the ability to understand other people’s feelings and the ability to imagine how something could feel for other people is the starting point of a pleasant and safe experience on our platform.
Respect
We are all different, especially in an international context. Due to our differences, we might not understand each other that well in every situation. However, we can always form respect for each other’s opinions, cultural background, rituals or whatever differences we are talking about. The only thing we have to do is to have regard for the feelings, wishes or rights of others. On the Goin’ platform, we are all very different as we come from all over the world. In every case, one should respect distinctions and try to step out of the circle of one’s own cultural norms, values and social rules.
Rationality
The ability to understand each other starts by using reason or common sense. As we facilitate international services for higher education institutions, we can assume that every member has the ability to think and use common sense. Therefore, we ask members in every case to think before acting and taking differences or other points of view into account. Also, as a member, question yourself what battles are worth fighting. Goin’ is a platform to make friends before starting your studies, so put all your effort into making friends and ensuring you will have the best experience ever at your institution.
Responsibility
We are all active on the Goin’ platform because we want to build connections at our (new) institution, we all want to make use of the value of the platform. To make sure you will get the most valuable experience possible, we ask you to take your own responsibility for the community as well. According to us, acting responsibly entails a good judgment of acts on the Goin’ platform, the ability to act correctly and be guardian for a warm community where people feel welcome. We distinguish two forms of responsibility: individual responsibility and community responsibility. Individual responsibility is all about own actions and deeds. Community responsibility is taking the value of a friendly community into account and taking action when undesired behavior takes place to other Goin’ members. Responsibility is all about acting correctly and not closing your eyes.
Reasonability
When making use of the Goin’ platform, we expect members to act like reasonable people. At Goin’ we think that most importantly, reasonable people have sound judgement, are fair and sensible while taking the effort to think beyond their personal or cultural borders.
At Goin’, we want to make sure every member feels safe and can make the best out of the Goin’ experience. We implemented rules to protect members and universities. Members need to remember that their online behavior impacts others just like they do in real life. Therefore, every member should agree with the Code of Conduct before creating a profile on the platform. At Goin’, we categorize behavior based on the level of seriousness of the act. The level of seriousness will determine the consequences we will attach to the act.
As a general norm of conduct, an act can be considered unacceptable if a rational and reasonable person would be doubtful about whether some act could be objectionable or not.
For example, to remain a Member, all of the following conditions must be met (not exhaustive):
Every decision within this code of conduct will be made by the Assessment Committee of Ethical Behavior and Member Protection (ACEUP), the ACEUP is an internal organ of the Goin’ company existing of different employees of all organizational layers. Goin’ has chosen for an internal ACEUP to prevent the necessity of sharing sensible data with third parties.
3.1 High level of seriousness (Category 1)
If an act is categorized as a high level of seriousness, a member will be blocked permanently as soon as possible, and the institution may be informed about the behavior. The institution can be provided with screenshots of the member’s behavior if this is necessary for the burden of proof.
3.2 Moderate level of seriousness (Category 2)
If an act is categorized as a moderate level of seriousness, a member will be blocked as soon as possible. Goin’ will inform the member about the decision and the reason. Based on the nature of the conduct, it will be determined whether it will be a permanent blockage or a temporary blockage.
3.3 Low level of seriousness (Category 3)
If an act is categorized as a low level of seriousness, a member will receive a warning via e-mail or via the platform. When a second category 3 conduct takes place by the same member, the latest member’s act can be considered a category 2 act.
3.4 Acceptable level of seriousness (Category 4)
If an act is categorized as acceptable, no consequences will be attached to the act.
The ACEUP is ultimately responsible to the determine the category that fits with the conduct.
4.1 Category 1 conducts
Acts will be considered a category 1 conduct in the following cases:
4.2 Category 2 conducts
An act will be considered a category 2 conduct when the act is serious enough to block a member, permanently or temporary, as it highly creates a negative member experience. However, there is insufficient reason for a institution to want to take knowledge of the act.
Examples of a category 2 conduct could be:
4.3 Category 3 conducts
An act will be considered a category 3 conduct when a conduct slightly lowers the member experience of other members but is objectively worth reporting by other members.
Examples of a category 3 conduct could be:
4.4 Category 4 conducts
An act will be considered a category 4 conduct if it does not fall into one of the categories above.
A member can start an appeal process against decisions of the ACEUP. In case of an appeal, decisions will be made by an independent commission consisting of third parties such as students, institution staff and data ethics experts. When making use of the right of appeal, the member accepts their file can be shared with this independent commission.
Thank you for reading this member code of conduct. Goin’ is delighted to have so many happy students on the platform and so many happy universities using our platform. Together we can make sure our platform remains a pleasant place, a place where we all act with ‘Rapport, Respect, Rationality, Responsibility and Reasonability’.
Best wishes,
The Goin’ Team
Download the Code of Conduct in PDF here:To Download Code of Conduct
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