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Definitions
In these Terms of Service, the following terms are employed with the meanings set out below:
Account: The Member’s dedicated personal area within the Application, which the member accesses when the member registers and connects to the Application. It enables the Member to access the Services. A Member may only have one Account.
Application: The Goin’ application, available on the Apple App Store and the Google Play Store.
Events: Any activity Members can create or attend, within or without Groups.
Facebook Connect: A feature enabling Members to use their Facebook account to log in to the Application, in order to simplify the registration process.
Groups: Closed or public environments Members can create based on similarities in order to form connections with likeminded Members.
Goin’: Goin’, a Dutch company, owner and sole operator of the Goin’ application and trademark.
Connection invite: Non-confidential function suggested before and/or after an Invite which triggers a notification to the Member to whom you’re sending it.
Member: A person registered with the Application.
Messages and voice messages: Only Members who have a Connections can use the Application’s “Chat” function to send each other Messages. Messages are stored in the inbox.
Services: All services, whether charged or free-of-charge, offered by Goin’ to encourage virtual interactions of the members.
TOS: These Terms of Service.
Article 1: Scope
The TOS define the rights and obligations of the parties when using the Application. They form the basis of the contractual relationship between the Member and Goin’.
1.1 Conflicting Rules
These Terms of Service (TOS) determine the main rules of use for the Application. They are supplemented by additional policies – the Privacy Policy – in order to provide the Member with clearer guidance on how to use the Application. In the event of a conflict between the various policies making the rules inaccessible, unintelligible and/or unpredictable, these TOS shall prevail over the Privacy Policy and the Cookies Use Policy.
1.2 Independence of Provisions
Should any provision of these TOS be declared invalid or inapplicable due to the effects of a law, regulation or ruling by a court with relevant jurisdiction, the other provisions shall remain effective and in force, unless these TOS become distorted, or the obligations of the parties significantly thrown out of balance.
Article 2: Amendments to the TOS
2.1 Updates
Goin’ reserves the right, unilaterally and at any time, to add to or amend these TOS as it sees fit or to terminate the Services.
The Member will be informed of updates to the TOS via the Application and/or by email sent to the address provided by the Member. It is the Member’s responsibility to ensure that this email address is valid.
It is the Member’s responsibility to carefully read the updated TOS and to be fully aware of any changes ensuing from said updates.
Complete acceptance of the changes is implied by the Member’s continued use of the Application’s Services following the updates.
Should the Member not agree with changes made to the TOS, the member has the option to end the Services and delete their Account.
2.2 Immediate Effect
All new versions of the TOS shall be effective immediately for all Members.
Article 3: Governing Law and Dispute Resolution
3.1 Governing Law
These TOS shall be governed by Dutch law, exclusive of its conflict of laws rules.
3.2 Dispute Resolution
In the case of dispute, the Member agrees to contact Goin’ directly in writing (by email or letter, to the email or postal address provided) prior to taking any judicial or extra-judicial action, in order to try and find an amicable settlement to this dispute.
In the case of failure, the Member is informed that the member may choose to have recourse to mediation, free of charge, and submit its dispute to the Online Dispute Resolution platform proposed by the European Commission, which may be accessed at the following address: http://ec.europa.eu/consumers/odr/.
Article 4: Registration
4.1 Application Download Options
The Application is available on the Apple and Google official download platforms. It can be downloaded free-of-charge from the Apple App Store and the Google Play Store, on iPhones running version iOS 8 or higher, and Android Smartphones running version 5 or higher.
4.2 Member’s Rights when Registering
Provided that the required conditions for Member status are met, GOIN’ shall assign the Member a personal Account, which includes:
• A profile page
• An inbox
• A “notifications” option
A Member may only have one Account.
4.3 Obligations of the Member when Registering
The Member must be 16 or older, and must guarantee that all information provided when registering is true and up-to-date.
Registration can be done in two ways:
– via the Facebook Connect: the social network enables Goin’ to use the Member’s profile photo, first name, age calculated based on date of birth and interests in order to create a “profile” page. Consequently, the Member must check the accuracy of the member's Facebook information before registering with the Service.
– Google account: in this case, only access to basic info, including your name, email address, and profile picture will be requested.
Upon registration, the Member accepts these TOS and the Privacy Policy and agrees to fulfil the member's obligations.
Article 5: Services and Features
5.1 Purpose of the Service
The Application provides GOIN’ Members with a user-friendly setting in which to contact other Members who will go to the same city at the same time period in order to set up virtual or real-life meetings for personal and recreational purposes. Each Member is free to talk to and form relationships with other Members in compliance with these TOS and the law.
5.2 Services for Members
Goin”s services are available on the Application free of charge for Members who agree to comply with these TOS, including:
• Sending of confidential Connect Invitations
• Sending of Messages when one has a Connection.
• Viewing of other Members’ profiles.
• Passing an unlimited number of profiles.
• Creating public or closed groups.
• Joining Groups and seeing all Members who are also joining these groups.
• Confidentially blocking all Members whose conduct justifies such an action.
• Confidentially reporting all Members whose conduct is contrary to the TOS or applicable law.
• Creating events within or without Groups taking place in the region.
• Joining Events in the region and seeing all Members who are also attending these events.
• Viewing information pages when visiting ‘Tips before you arrive’ and ‘Tips when you are in The Netherlands’.
• Configuring the member's search criteria.
• Receiving notifications.
• Completing the member's profile in compliance with the TOS.
• Deleting Messages
Article 6: Protection of Personal Data
Goin’ is very concerned with the protection of your personal data and the respect of your privacy. Additionally, by registering to use this App and by agreeing to the terms of service app you are providing your explicit consent for the collection and processing of your special category data including City of Origin and Country of Origin both of which could be used to identify your racial or ethnic origin. We suggest that you read our Privacy Policy and carefully to better understand how we process your personal data, available by clicking on the following links:
www.goinconnect.com/privacy-statement
Article 7: Goin’’s Obligations and Liability
7.1 Technical Resources and Security
Goin’ agrees to provide the infrastructure and technical resources to provide a high-quality service to Members with an iPhone device running operating system version iOS 8 or higher, an Android Smartphone running version 5 or higher.
Goin’ cannot be held liable for any operating fault on the Member’s device or for any compatibility issue between the Application and the device.
In addition, every effort is made to ensure that the risks of fraudulent access to Goin”s system are minimized. In this respect, Goin’ uses a firewall or equipment located between the Internet and the company’s private network, in order to make its security more robust by filtering traffic to and from the internet. It is, however, impossible to fully guarantee the security of a network.
Goin’ is not responsible for any failures, interruptions or poor performance of the Member’s internet provider Services, or for any cause beyond Goin’’s control which might interrupt or have an adverse effect on access to Goin’ Services.
The Member must have access to a secure email account. If such a precaution is not taken, or even if it is, while this probability remains low, the Member’s Account may be vulnerable to fraud.
Goin’ shall also endeavour to avert Members of any exceptional risk of receiving spam Messages or Messages claiming to have been sent by Goin’. The Member must be attentive and vigilant in order to avoid being the victim of scams and report any of the above circumstances to Goin’ by sending a letter or email to the address provided in these Terms of Services.
7.2 Illegal Conduct
Goin’ and its partners cannot be held liable for actions by its Members which are illegal or which incur criminal penalties, including but not limited to:
• All types of scams,
• All activities of a commercial or professional nature,
• Prostitution,
• Identity theft,
• An infringement of a third-party intellectual property right,
• An infringement of personal rights, such as image rights and the respect of the right to privacy.
7.3 Reporting and Community Moderation System
As a hosting provider and pursuant, Goin’ has no legal obligation to monitor the content sent or stored via the Application.
However, as a hosting provider, Goin’ must set up a reporting and community moderation system in order to report some unlawful, abusive and prejudicial content.
In such case and after due verification by Customer Service, Goin’ commits to promptly remove the said content.
Pursuant to Dutch Law, the knowledge of illicit content is deemed effective when the hosting provider is notified of following:
• The notification date
• The content transmitter’s identity
• The description of the facts in contention (possibly with screen shots of the content)
• As well as the reasons for which the content must be removed.
Goin’ has therefore equipped the Application with a reporting and community moderation system, allowing Members to report the content described if it constitutes apology for crimes against humanity, apology for and incitement to terrorism, incitement to racial hatred, incitement to hatred based on gender, sexual orientation or handicap and inter alia child pornography, incitement to violence against women and violation of human dignity.
Guided by an extremely strict professional ethic and refusing any association with violent or insulting Members as well as unlawful, abusive or prejudicial content, Goin’’s team takes this reporting procedure very seriously, which may also be implemented in the case of statements contrary to accepted social etiquette.
Hence, when the content published by a Member is reported, the transmitter’s account can be suspended or terminated according to the conditions set forth in Article 12.4. This decision is based on the proof given by the report’s author and is made in order to ensure the withdrawal of the content in compliance with Goin’’s legal obligations.
The Member having originally published the reported content will be informed of such a decision to suspend or terminate the Account via the Application and/or by email at the address given. The member will in no case be informed of the identity of the report’s author.
Outside the scope of this reporting system, the Member can decide to block another Member whose conduct does not comply with the rules of etiquette in order to prevent any conversation with the member. This action is confidential and enables Members to control the Members with whom they want to keep in touch or not. It is possible, however, to unblock the Member easily and free of charge in order to be in touch with the member again.
This reporting system is accessible and operational:
• On an iPhone: the option opens after clicking on a Member’s profile picture.
• On an Android Smartphone: the option opens after clicking on a Member’s profile picture.
Should content be published that was reported and that may be seen as a violation of law or regulations, the Member who is a victim of this content is encouraged to submit a complaint to the appropriate police authorities.
The reporting system put in place by Goin’ does not replace any complaint and judicial procedure against a Member who authored the reported content.
Any misuse of the community moderation system or any unjustified reporting of a Member shall be considered a breach of these TOS, and penalties may be imposed including Account suspension/termination, pursuant to Dutch Law, besides application of penalties pursuant to Dutch Law or even legal proceedings, under which damages may have to be paid to victims.
7.4 Duty of Caution
The Member is solely liable for checking the identity of the people with whom the member wishes to arrange a “real-life” meet-up. Goin’ may not be held liable for any problems whatsoever arising from a “real-life” meet-up.
7.5 Group Events
Using the Application’s Services to plan or organize an illegal demonstration in a public place is strictly prohibited. Should such a meeting take place, Goin’ may not be held liable in the case of a public order offense or any damage caused by such meeting.
Article 8: Member Code of Conduct
8.1 Duty of Fairness and Honesty when Registering
In order to become a Member, all of the following conditions must be met:
• Must have honestly and truthfully filled out the Facebook profile information or directly in the Application in the case of registration via a cell phone number. The Member must have provided the first name, sex and date of birth shown in the member's personal information. Failing that, the Member agrees to correct any errors on the member's Facebook profile, and to activate syncing of information between the member's Facebook profile and the member's Account. At the same time, the Member agrees to provide a valid email address.
• Must agree to regularly update the information provided when accessing the member's Account from the Application.
• Must have read these TOS and have accepted them when confirming the member's registration.
• Must comply with our Code of Conduct in the interaction with other users. Failure to comply with our Code of Conduct can lead to removal of the Account.
Goin’ does not have a legal obligation or the technical resources to verify the identity and age of Members. However, in the event of any doubt or cause for suspicion, or following the use of the “report” feature by a third party pointing to identity theft or fictitious or incorrect information, Goin’ shall conduct an investigation as quickly as possible and may correct the information provided where necessary without misrepresenting the Member’s profile.
For the duration of the investigation, Goin’ reserves the right to suspend the Account of any Member giving cause for suspicion as well as the member access to the Application, and to conduct the necessary checks, in particular by asking the member to send a copy of an official ID. The Member will be informed of the suspension of the member's Account via the application and/or by email to the address given in these Terms of Services.
Should the Member be unable to provide said proof, or in the case of a proven offense under these TOS, Goin’ may terminate the Account of the Member in question in accordance with the conditions set out by Article 12.4 hereof.
The Member agrees to have only one single account. Failing that, Goin’ may terminate the additional accounts, under the conditions described in article 15.4 hereof.
8.2 Duty of Fairness and Honesty during Use
In order to remain a Member, all of the following conditions must be met:
• Be honest and truthful in the member's statements.
• Only post photos and/or profile information that allow a Member to be easily identified, excluding photos and/or information in which third parties or items with no connection to the person or Member appear, such that GOIN’ reserves the right to delete, at its discretion, any photo and/or profile that does not meet these requirements.
• Refrain from posting any confidential information about others such as financial data.
• Refrain from posting any content or photos on the Application which are pornographic or which violate modesty and human dignity.
• Respect the private nature of content and conversations exchanged with other Members through the Application, and therefore refrain from disclosing the content of such Messages to third parties.
• Refrain from violating intellectual property or laws on personality rights.
• Refrain from disrupting public order.
• Refrain from committing defamation, and more generally from using insulting language, particularly of a racial or discriminatory nature.
• Comply with current laws and regulations.
• Refrain from inciting violence or advocating terrorism, war crimes or crimes against humanity.
• Refrain from infringing upon accepted etiquette and standards of politeness with other Members.
• Refrain from infringing upon the normal running of the Application’s Services or infrastructure in any way.
• Refrain from using robots or tools other than those provided by Goin’ when using the Application to contact other Members.
• Refrain from using the Application to arrange professional services.
• Refrain from approaching other Members with the aim of promoting paid services or products.
• Refrain from disclosing the member login information to other Members, particularly the user name and password to the member Account.
• Refrain from advertising or encouraging in any way the use of any other service, whether or not it is a competing service, and refrain from committing any offense relating to unfair competition.
• Refrain from using the Application to organize gatherings or demonstrations.
The Member shall not copy and/or disseminate, and/or transfer technical data that it might intercept on the network connected to the Goin’ application.
8.3 Personal Use
The Member agrees to use the Application solely for personal use. The Goin’ network must not be exploited for commercial, promotional, electoral or recruitment purposes. It is strictly prohibited to send Messages of a marketing and/or commercial nature and/or newsletters via the Goin’ inbox, including but not limited to content, guidelines or hyperlinks to third-party sites or materials, particularly those of Goin’’s competitors.
8.4 Member’s Liability
The Member is only liable for the member own actions and for the data that the member publishes via the Application.
Should Goin’ be held liable for any failure by the Member to comply with its obligations, the Member shall hold Goin’ harmless against any conviction made against it regarding the Member’s infringement of the law or of these TOS.
The Member may report unlawful content which violates Dutch law or these TOS using the moderation tools provided by the Application in accordance with Article 7.3 hereof.
8.5 Photos
All photos of a pornographic or exhibitionist nature, or which violate modesty and are generally offensive to moral values are strictly prohibited. The publication of such photos will be considered a serious offense which can lead to the suspension and/or termination of the Member’s Account, in addition to any other penalties that may be imposed by the courts.
8.6 Real-life Meet-ups
Goin’ advises Members who wish to arrange “real-life” meet-ups to be vigilant. Members are solely responsible for verifying the identity of those with whom they meet. “Real-life” meet-ups are arranged independently of Goin’ and are the sole responsibility of Members. Goin’ cannot be held liable for any acts or problems of any type which have been committed or caused by Members and/or former Members when such events occur following use of the Application. In this respect, one of the intended benefits of the Goin’ messaging service, again to ensure that Members remain safe and free from harassment, is to enable Members to decide which people should be allowed to see their profiles and talk to them.
As regards the people with whom the Member has agreed to exchange Messages, it is recommended that Members do not too readily reveal information which is not included in the profile such as a phone number, address or surname. For safety reasons, Goin’ strongly advises that real-life meetings be arranged only in busy public places or that a friend or relative be informed of the meeting and that Members disclose their contact information only after a reasonable period of time.
8.7 Account Management
The Member must regularly consult the member's inbox and notifications, which Goin’ will use inter alia to keep the Member updated on information pertaining to its Services. This information may also be sent to the Member’s email address obtained through Facebook Connect or directly provided by the member when registering with a cell phone number.
The Member may access the Services of the member Account by connecting to the Application using a confidential user name and password. The Member is solely responsible for the member login information and must ensure that no third party may access them. In particular, the Member shall specifically hold Goin’ harmless against any communication, use or declaration made using the member's Account.
8.8 Equipment
The cost of equipment (hardware or software) required to access the Services together with all other costs related thereto, including telecommunications costs, shall be borne solely by the Member. The Member is solely responsible for the hardware used to access the Service.
Article 9: Communication with the Member
9.1 Push Notifications
The Member may receive push notifications through the Application to notify the member of important events, including but not limited to:
• An invitation to connect received from another Member,
• A Message received from another Member,
• A Message from Goin’ relating to the Member’s Account and/or Services.
The Member may change the member push notification preferences through the member Account settings.
Article 10: Intellectual Property
10.1 Prerogatives related to Trademark Law
The Goin’ trademark is exclusively owned by Goin’. Goin’ holds all of the related rights.
Any reproduction and/or use and/or partial and/or total affixing and/or modification and/or deletion of the trademark and related rights, such as for example (without limitation) the Application’s slogan and logo, through any method whatsoever and in any form whatsoever, in any format or through any medium whatsoever, is strictly prohibited without Goin’’s prior, express and written authorization, and may give rise to legal proceedings.
10.2 Prerogatives related to Copyright
The original works provided by Goin’ are exclusively owned by Goin’. Goin’ holds all of the related rights.
Any representation and/or reproduction and/or distribution and/or partial and/or total exploitation of the content and Services provided by the Application, such as for example the software, animations, text, photos, videos, graphics and more broadly the general structure, through any method whatsoever and in any form whatsoever, in any format or through any medium whatsoever, is strictly prohibited without Goin’’s prior, express and written authorization, and may give rise to legal proceedings.
10.3 License
The usage rights granted by Goin’ to the Member are restricted to private and personal use. Any other use by the Member is prohibited without Goin’’s prior, express and written authorization.
The Member grants Goin’ and its partners a free-of-charge, non-exclusive, international and permanent license for the use, reproduction, representation, modification and translation of any basic intellectual property-related component (text, photos, videos, etc.) that it may provide through the Application for the non-exclusive purpose of communicating with other Members. Goin’ shall use this license in a manner which complies with image rights and respect of the right to privacy which protects the user’s personal data, without misrepresenting the true nature of the Member’s profile and therefore in keeping with this profile. This license permits Goin’ to ensure that these components are compatible with its technical performance or the required media formats. These rights are granted on an international basis and throughout the performance of these TOS between the Member and Goin’.
The Member shall retain ownership of any content and personal data that the member provides.
The Member shall hold Goin’ harmless against any legal action, appeal or conviction brought against the member due to the member infringement of a third party’s intellectual property rights. The Member shall hold Goin’ harmless against any claims or damages which may result from it including, but not limited to, requests for compensation.
Article 11: Counterfeiting, Unfair Competition and Parasitism
It is strictly prohibited to design a product similar to the Application or to create a derivative, and more generally to be guilty of parasitism, imitation, a smear campaign or any other act of unfair competition. Goin’ reserves the right, in this case, to serve a writ on the Member in question in view of obtaining compensation for the injury caused by the Member.
Additionally, the Member who succeeds in or attempts to grant licenses or sub-licenses, or to sell, resell, transfer, assign, distribute or commercially exploit in any other way, or to make available the Services or Application to a third party in any way shall risk serious legal penalties.
Article 12: Termination
12.1 Deactivation of the Account by the Member
The Member may deactivate the member Account without notice through the Application if the member no longer wishes to be visible on it.
Once the profile has been deactivated:
• The Member’s profile will be made invisible to other Members in the past, present and future.
• There will be no change to the legal obligation for data retention.
• In the event of an Account being reactivated during the one-year period following the closure of the Account, the details kept will be reallocated to the profile, which will be visible again.
12.2 Uninstallation of the Application by the Member
The Member may uninstall the Application from the member cell phone at any time without notice. Consequently, the Member shall have no further access to the Application unless the member downloads it again.
Once the application has been uninstalled:
• The Member’s profile will be made invisible to other Members in the past, present and future.
• There will be no change to the legal obligation for data retention.
• In the event of an Account being reactivated during the one-year period following the closure of the Account, the details kept will be reallocated to the profile, which will be visible again.
However, it is recommended that you log out of the Application before uninstalling it. By default, the Member’s profile remains accessible for the 24 hours following uninstallation.
12.3 Deletion of the Account by the Member
The Member may decide, at any time and without notice, to permanently delete the member Account using one of the following means:
Consequently, the Member’s profile will be permanently deleted.
Should the Member wish to start using the Application again after deleting his Account, the member must register under the same terms and conditions as the initial registration.
Once the Account has been deleted:
• The Member’s profile will be made invisible to other Members.
• The Member’s data shall be retained for one year as of this date, as regards in particular the legal obligations incumbent upon Goin’ in accordance with the terms set out by the Privacy Policy, and shall be permanently deleted thereafter.
The Member cannot reactivate the member old Account.
12.4 Suspension/Termination of the Account by Goin’ in case of breach of TOS
In case of breach of TOS by the Member, the member account can at any time be suspended as a safeguard measure and then terminated as of right by Goin’.
Goin’ will be entitled to suspend a Member’s account as long as necessary to allow Goin’’s customer service team to make all investigations necessary or in case of presumed breach of TOS which may be remediated.
The Member whose Account is suspended will be informed by Goin’ of such a decision by way of a notification on the Application and/or by email. The Member is invited to contact Goin’ customer service by email in order to obtain more information on the reasons for the suspension and in order to provide explanations and/or bring the proof that the breach has been remediated.
If within 30 days following the notification of the account suspension, the Member has not contacted Goin’ customer service, or if the elements given by the Members did not help to remedy the breach, Goin’ will be entitled to notify the Member of termination of his or Account via the Application and/or by email and inform the Member of the period in which the member cannot re-register for the Application. Unless stated otherwise, the duration of such removal is set at 1 year from the notification of termination of the Account.
Upon Termination of the Account:
• The Member’s profile will be made invisible to other Members;
The Member will not be able to create another account for a maximum 1-year period from the notification of the Account termination.
12.5 Termination of Inactive Accounts by Goin’
Goin’ will delete inactive accounts as defined below.
An account is considered inactive if after a continuous period of one year, both of the following conditions are met:
• The Application of the Member did not establish contact with GOIN’’s servers (including because of deactivation of the geolocation process); and
• The Member has not used the Application.
The Member will be informed by email sent to the address given in the Application of the deletion of the member account subject to prior notice of eight (8) days.
During the period of notice, the Member may reactivate the member Account, which results in the suspension of the termination procedure. All content from the Member’s profile will then be preserved.
At the end of the period of notice and in the absence of a contrary intention expressed by the Member, the Account will be automatically deleted by Goin’.
Once the Account has been deleted:
• The Member’s profile will be made invisible to other Members.
• The Member’s data shall be retained for one year as of this date, as regards in particular the legal obligations incumbent upon Goin’ in accordance with the terms set out by the Privacy Policy, and shall be permanently deleted thereafter.
The Member will not be able to reactivate nor request reactivation of the member old Account.
Article 13: Contact
Goin’ may be contacted by mail at Padualaan 8, 3584 CH, Utrecht, The Netherlands.
Members may also contact Goin’ by email at the following address:
info@goinconnect.com
Article 14: Confidentiality Clause
Neither Goin’ nor the Member are authorized to disclose information about the agreement between them, and each party agrees to comply with a confidentiality clause which requires them to prefer confidential negotiations in the event of a disagreement.
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