First things First: Goin’ Takes Full Responsibility for Moderation

One of the unique aspects of Goin’s approach to moderation is our commitment to full accountability. Moderation should never fall on university staff—who already juggle numerous responsibilities—because the risks and complexities involved in community management are best handled by dedicated experts. Goin’ assumes this responsibility entirely, overseeing both the positive and challenging aspects of maintaining a safe, engaging space. 

This allows universities to focus on what they do best, while we ensure that the online community remains secure, compliant, and inclusive. By entrusting Goin’ with moderation, universities can rest assured that their digital community is in capable hands.

Goin’s 10 (of many) Multi-Layered Moderation Services

To maintain a secure and engaging community, Goin’ uses advanced solutions and human oversight, working around the clock to monitor and manage activity in our community. 

Here’s a look at some of the key moderation services we offer:

1 Flagging and Reporting System

Through the community, students can block or report any user acting inappropriately, empowering them to take action. Additionally, Goin has the ability to flag specific messages for review, ensuring that both users and the community can collaboratively maintain a safe and respectful environment. This dual-layered approach allows our team to investigate and respond swiftly to any concerns.

2 24/7 Community Management

Goin’s dedicated support and moderation team oversees community activity every day. This ensures that any support or moderation issues are addressed promptly, keeping conversations respectful and safe.

3 Toxicity Filters 

Our advanced filters automatically detect and block harmful or explicit language. This includes monitoring for hate speech, inappropriate content, and other toxic interactions that could impact the experience of our users.

4 Circumvention Detection 

To prevent users from attempting to bypass filters or other restrictions, Goin’ employs solutions that detect and block these actions in real-time. This helps maintain the integrity of the community by preventing disruptive behavior.

5 Semantic AI Filters 

Using artificial intelligence, our semantic filters detect problematic content based on meaning rather than just keywords. This helps us identify and remove subtle forms of inappropriate content that might otherwise go undetected.

6 Advanced Word Filters 

Goin’s word filters are customizable and adaptable, allowing us to block harmful language, specific domains, regular expression (regex) patterns, and other content before it enters the chat. This protects the community from offensive or harmful messages.

7 Velocity Filters 

To prevent spam and keep the conversation flow natural, our velocity filters limit the rate at which users can send messages. This not only improves the user experience but also helps maintain the operational performance of the app.

8 Spam Detection and Removal 

Goin’ actively monitors for spam-like behavior, blocking repeated or irrelevant messages that detract from meaningful interactions.

9 Automated Content Analysis 

Goin’ uses AI to analyze messages for compliance with our standards. This smart approach allows us to quickly identify and address content that could violate our policies, keeping the community safe and enjoyable for all users.

10 Escalation Pathways for Sensitive Cases

Goin’ has a structured escalation process for flagged content, ensuring sensitive cases are reviewed and managed by team moderators with care. To promote fairness and transparency, students can appeal moderation decisions. Appeals are reviewed by an independent commission comprising students, institution staff, and data ethics experts. By initiating an appeal, users agree to share their case file with the commission, enabling impartial and thorough evaluations. This approach ensures that sensitive situations are handled with respect, accuracy, and accountability.

Building a Safe Community with Goin’

Creating a safe, welcoming community requires more than just technology—it demands a commitment to responsible moderation and proactive management. At Goin, we provide a multi-layered approach to moderation that keeps student communities secure, respectful, and engaging. By taking full responsibility for all moderation activities, we enable universities to build vibrant communities without the added burden of constant oversight.

If you’d like to learn more about what it takes to moderate a thriving community or are interested in implementing an effortless community at your university, schedule a meeting with us. We’d love to show you how Goin can support your institution’s goals while keeping your student community safe and connected.